Recently I posted a blog post on the company website that I work for about positioning the employees and the customers. It is important for each and every company to realise the value of having satisfied employees.
I will quote a bit from there:
„Employees first, customers second” – said so many
Wow, isn’t that a radical thought coming from an employee of a market research company that is fully dedicated to help raise customer satisfaction? Or maybe not.
Thinking of it, this should be the basic idea of how a company works. Just like Richard Branson, the founder of Virgin Group said in an interview with Inc.: „Virgin does not put the customer first. In fact, Virgin employees are the company’s top priority.”
That sounds nice, but what does this have to do with customer service?
To put it simply, a lot. “It should go without saying, if the person who works at your company is 100 percent proud of the brand and you give them the tools to do a good job and they are treated well, they’re going to be happy,” and also “if the person who works at your company is not appreciated, they are not going to do things with a smile,” Branson says to Inc.. If I continue this way of thinking then I would add that if an employee is not treated well, then the company can end up losing valuable people who could have contributed to its growth.” Read more by clicking here.
What can a company do to make its employees happier
- Listen to your employees on each and every level, if not they will still talk about their problems, but that will cause more harm to the company and the morals of other employees.
- Listening is good, but it’s even better to show empathy at the same time. You need to udnerstand what is bothering the employees.
- On the other hand if you just show that you listen, but don’t do anything that is much worse than not listening at all, because in this case you will lose trust.
- Encourage the employees to take the initiatives and if you agree, then let them carry those out.
- Let your coworkers teach each other – for sure each and every individual at your company has a unique skillset, why not share it? It will be benefitial not just for the company, but the employees as well.
- If you don’t have the right answer and need some more ideas, just ask your coworkers – sombody might have the solution even if you don’t think they do.
These are only some suggestions that are free of charge and can really make a difference.
What will your company gain from all this?
- Committed people who work with a smile on their faces;
- They will find their work much more enjoable;
- Feeling valued and an important member of the team, not just somebody who can be replaced easily;
- They will feel that their career advancement is important to company as well.
If employees are satisfied they will now look for another job opportunity, but will stay at your company, preventing you to spend lots of money and resources to find new employees.